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Customer Experience Healthcare Market Research Healthcare

How healthcare systems are leaving the patient behind and putting the consumer 1st

For industries like retail and finance, conversations around brand and consumer experience have moved beyond integrating digital and removing barriers to engagement. These industries are...

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Healthcare Market Research Trends Healthcare Wellbeing

Two Healthcare Trends to Watch

MDRG TREND ANALYSIS: The Future of Healthcare Consumers in healthcare have been evolving and shifting the way they think about health and wellness and the way they want to receive...

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Customer Experience Healthcare Market Research Trends

HealthTech without Engagement is Eye Candy

Several weeks ago, I had the opportunity to attend #HLTH2021 in Boston. It was well attended and safe with both vaccine AND testing requirements. The conference focuses on technology...

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Healthcare Market Research Trends

5 “Must-Knows” for the Upcoming Healthcare Conference Season

Since we last gathered for in-person conferences just over a year ago, the healthcare industry has experienced significant changes and challenges. The world was a much different place then,...

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COVID-19 Healthcare Market Research

What Brands Can Learn from the Opposition to the COVID-19 Vaccine

For most Americans, there is a sense of relief and freedom associated with being vaccinated from disease. Vaccines offer protection and peace of mind that come from knowing one is safe from...

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Customer Experience Healthcare Market Research

Staying Healthy Through Virtual Visits

Virtual Visits Help Connect Consumers to Care  Since the onset of the COVID-19 health crisis, telehealth has become very important to consumers. Making healthcare services available online...

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Consumer Insights Healthcare Market Research

The Power of Consumer Insights to Advance Healthcare Brands

The healthcare industry is under threat of disruption from influences within and outside of the industry. With one of the lowest Net Promoter Scores (NPS) of any industry, healthcare...

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Healthcare Market Research

Consumer Expectations Are Changing How Care Is Delivered

Changes in technology and consumer expectations are pressuring all industries to adapt to new means for (or new ways of) strengthening the connection to their target market. This pressure...

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Healthcare Market Research

Consumerism in Healthcare: Getting Outside the Echo Chamber

Becker’s Healthcare report identified Consumerism as the second most pressing issue facing healthcare executives in 2020— (behind cost transparency).  And, I would suggest that the greatest...

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Healthcare Market Research Online Community Ethnography

What Factors Generate Trust in Healthcare Capabilities?

Using Digital Ethnography to Explore Healthcare Experiences Online spaces are increasingly important nodes of social contact. As researchers, our methods need to reflect changes in human...

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