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5 Signs Your Brand Needs An Innovation Workshop

Most brands innovate backward. We’re breaking down the 5 warning signs your innovation process is falling short (and what to do about it).

Trust, AI, and Very Sore Feet: Lessons From SHSMD 2026

SHSMD 2026 At A Glance I went to my first SHSMD Connections conference expecting to learn a lot. I didn’t expect the hardest lesson to happen in the...

Trust In The System And Trust In Your Doctor Are Two Different Things

Americans have plenty of reasons to feel uneasy about healthcare right now. Yet, while patients may be skeptical of the healthcare system, trust in...

What's The Big MaxDiff?

Ask consumers what matters when choosing a healthcare provider, and you'll probably hear a long list: quality of care, convenient locations, short...

Three Ways To Stop Guessing How Patients Use Your Website

In Part 1 of this series, we explored why hospital websites have become a critical patient touchpoint, and why the gap between how health systems...

Your Patients Are Lying To You: Here's What That Really Costs

Nearly 8 out of 10 patients have lied to their healthcare provider, either directly or by omission.

What Summer Beverage Launches Reveal About Consumer Behavior

Summer has officially arrived. It’s hot and getting hotter, and we could all use an ice-cold beverage. Luckily, beverage brands know the drill.

Why Healthcare Systems Must Rethink Their Website Experience

For many patients, the first interaction with a healthcare provider doesn’t happen in an exam room.

Pill Or Pin: The Race To Capture The GLP-1 Market

The GLP-1 market is becoming even more accessible—here's what that means for patients, providers, and anyone paying attention to one of the biggest...
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